The Doctor will see you now...
If some news stories and social media sites are to be believed, back in March 2020 our GP surgeries closed their doors and have yet to start seeing patients face to face, or at all.
As a GP who has worked throughout this exceptionally challenging time, I can tell you categorically that nothing could be further from the truth. Despite huge logistical challenges, all practices have continued to see their patients in the safest way possible and of course have also been planning and delivering the vaccine programme.
Primary care was already under unprecedented pressure even before the pandemic hit. It was clear that we needed to work in different ways, and one of the few positive side effects of the COVID pandemic is the acceleration in adopting new models of care.
So I thought it might be a good opportunity to answer some of the most common questions we have been getting lately:
Why can’t I get a face to face appointment?
All practices are offering face to face appointments — when clinically required. There are many problems that can be dealt with more efficiently over the phone or digitally e.g. discussing blood test results, arranging fit notes, and reviewing medication to name a few. Problems will often be triaged by a clinician first, to assess the best way to deal with a particular problem.
Why cant I see a GP?
Not all problems require a GP. Sometimes there are other clinicians who are better placed to deal with the problem. For example, many practices now employ Advanced Nurse Practitioners, Paramedics, Pharmacists, Physiotherapists and Physician Associates who are well qualified to deal with many of the problems that patients attend with. Also remember practice nurses and health care assistants who offer a range of services from wound care, to chronic disease treatment and monitoring. The most important thing is seeing the right person for your condition, as quickly as possible.
Why am I speaking to a GP who is not at my practice?
Many GP surgeries these days are now part of larger organisations called Primary Care Networks (PCN). Sometimes this means the clinician you speak to will be based in a practice that is affiliated to your usual practice, rather than the one you are used to. In addition, some practices may use a remote GP service eg Push Doctor. This means you may use a link to have a video or telephone consultation with a clinician you haven’t met before. Rest assured that they have access to your records, and can help you in exactly the same way.
Why do the receptionists ask me personal questions?
GP reception staff are a vital part of the team, and are trained to ask you the right questions. They abide by strict rules of confidentiality and whilst it can be frustrating answering lots of questions, it means they can get you the right help, from the right person, first time.
Why is everything online now?
Along with most sectors these days, health services are increasingly using technology to enhance the service they offer. E-consults, video consultation, text messaging and electronic prescribing are all valuable additions to the traditional way of accessing healthcare. Many patients are surprised by how convenient, quick and easy these methods are, and whilst they may not be for everyone, if you are having any problems understanding how it all works, your practice are only too happy to help.
We know it can be hard to adjust to a new way of doing things, but please know that your GP surgery has been there for you through the pandemic, and will continue to be. Your support is truly appreciated #supportyoursurgery
By Dr Rachel Tyler