Scams - West Devon Advice Column

Scams

Question:

My father-in-law was the victim of a scam artist who fleeced him out of £5,000. He was devastated but we were able to work with his bank to get some of the money back. However, he’s still receiving numerous calls, letters and texts from potential scammers. What can we do to keep him safe as his memory isn’t the best?

Answer:

Citizens Advice has found that, once someone has responded to a scam, their personal details can sometimes be sold onto other criminals, opening the door to more scam mail, emails, phone calls or home visits. Try to get these numbers blocked with the telephone provider or get a ‘standalone call blocker’, or failing that register the number with the Telephone Preference Service. It’s important never to reply to scam texts, as there can be costly hidden charges. Report the texts to the mobile phone provider who can block the number. If you’ve already been stung and call cost information wasn’t given, report it to Phone-pay Plus.

Mail scammers often impersonate banks, the local council, or other legitimate organisations. Don’t respond unless you’re sure it’s legitimate and a letter was expected. If in doubt look up the number of the organisation and contact them directly (don’t call a number on the letter as it could be a bogus call centre). Registering your name and address for free with the Mailing Preference Service will remove you from some mailing lists.

Doorstep scammers can often be intimidating, and commonly target older and more vulnerable people. Don’t be embarrassed to turn people away and only let them in if they’re expected. If someone from a utility companies calls, ask to check their credentials. If in doubt, phone the company they represent or check online, but don’t just use the contact details they provide.

For the most up-to-date advice, please visit www.citizensadvice.org.uk, call Adviceline on 03444 111 444 or visit Tavistock Citizens Advice at Abbey Surgery: Mon, Weds, Fri 10-3pm

www.ruraldevoncab.org.uk