Tech tips from ChezvousPC

Upgrading to fibre can be a little confusing. Some companies are able to offer nice cheap fibre in comparison to others, but may not be very clear about precisely what they are offering. For example, we had a customer who paid £47 a month for 130mb broadband (Plymouth with BT), which of course is expensive. What she had never been told was that her line was only capable of getting 30mb so she should never have been on that tariff. There are two types of fibre – full speed and half speed - make sure you get the right one!

If over the next few weeks and months you have a Windows update and lose the sound as a result, then I am afraid this is a well-known issue. The most recent update to Windows (version 1809) has been a disaster. It had to be withdrawn once because of problems such as people losing data. The new update is more stable, but there are still issues. We have always recommended taking the updates in the past as they are usually well-crafted and necessary, but this may not be the case with 1809. So, take the update, but make sure your system is backed up first. If you don’t have a backup – call us!

If you get an email or even multiple emails from someone who tells you their ‘dark web nickname’ and then shows you your email address and a password, it is fake. This is a scam to try and extort money from you by way of a ransom. There is nothing to worry about even if in one of the emails they do get a password correct. This could have been obtained in one of the many data breaches we are hearing about. As long as you know you have not been compromised, then there should be nothing else to worry about. If you are uncertain, then please give us a call.

TIM, Tim and Carol – ChezvousPC

For help with any home or business IT needs, give us a ring on 01822 855822 or visit chezvouspc.com